Policies

Order Policies

Returns: The customer must contact us within 15 days of shipment to get an RMA (Return blades or merchandise Authorization) before returning any blades or merchandise. We will provide an RMA number and the address to return the blades or merchandise. Returns without an RMA will not be accepted and returned to the sender at their expense. The blades or merchandise must be in new condition and returned in the original container along with all documentation. All returned orders are subject to a 20% processing and restocking fee. The customer must pay return shipping.

No returns are accepted for special orders.

Cancellations or Changes: Prior to shipment, we can cancel or change the order at no charge to the customer. If the blades or merchandise has already shipped, the customer must contact us within 15 days of shipment to get an RMA (Return blades or merchandise Authorization) before returning any blades or merchandise. We will provide an RMA number and the address to return the blades or merchandise. Returns without an RMA will not be accepted and returned to the sender at their expense. The blades or merchandise must be in new condition and returned in the original container along with all documentation. All returned orders are subject to a 20% processing and restocking fee. The customer must pay return shipping.

No returns are accepted for special orders.

Damaged Goods: If the package arrives damaged, the customer should contact the delivery service immediately and follow their instructions to file a claim. The customer must also contact us within 15 days of shipment to get an RMA (Return blades or merchandise Authorization). We will provide an RMA number and the address to return the blades or merchandise. Returns without an RMA will not be accepted and returned to the sender at their expense.

Wrong blades or merchandise or Shortages: The customer must notify us within 15 days of shipment of any blades or merchandise shortages or discrepancies. For blades or merchandise shortages, additional blades or merchandise will be shipped as soon as possible to complete the order and the customer will not be charged for the additional shipping charges.

For incorrect blades or merchandise, the customer must contact us for an RMA (Return blades or merchandise Authorization) number and the return address. Returns without an RMA will not be accepted and returned to the sender at their expense. The blades or merchandise must be in new condition and returned in the original container along with all documentation. We will pay for return shipping on orders that were not filled correctly due to our error. The customer will also not be charged a 20% restocking fee for orders filled incorrectly.

Back-Orders: The customer will be notified of any blades or merchandise on back-order and its estimated ship date as soon as possible. At that time, the customer can elect to cancel any back-ordered items with the exception of special orders.

Our standard practice is to wait until all back-ordered items have arrived and the order is complete before we ship the blades or merchandise to the customer. The customer must notify us if a partial order is necessary (i.e. the in-stock blades or merchandise now and the back-order later). The customer will be charged for each shipment, therefore partial shipments will cost slightly more than a single shipment.

Shipping Policies

Shippers: All domestic orders under 150 pounds will be shipped via UPS Ground. blades or merchandise orders that exceed 150 pounds will be shipped via freight (truck). A UPS tracking number or a freight company Pro-number will be provided to you once the order has been shipped. The customer will pay shipping costs.

International orders will be shipped the “best way” based on the weight and size of the blades or merchandise. A shipping estimate will be provided to the customer prior to shipment. Any customs, import duties, and taxes will be the responsibility of the customer. The customer will also pay shipping costs.

Shipping Charges: Customers will be charged the cost of shipping.

Customs, Import Duties, and International Taxes: Payment of all customs, import duties, and taxes are the responsibility of the customer.

Partial Shipments: The blades or merchandise will not ship until the order is complete. Partial orders can be shipped at the customer’s request and expense.

Split Shipments: An order can be split and shipped to multiple addresses at the customer’s request and expense.

Expedited Orders and Priority Shipping: Upon request, an order can be given priority attention and sent via priority shipping. The ability to expedite an order is based on our capacity at the time of the request and the product being in stock and available. The cost of priority shipping will be passed on to the customer.

Payment Policies

Federal, State, and Local Taxes: North Carolina customers will be charged a 7% sales tax on all tangible goods purchased. Customers outside of North Carolina are responsible for paying all sales taxes according to their local regulations.

Payment Options: Domestic orders can be paid for with either their pre-approved credit account (Term: Net 30), or by any of the following credit cards: Visa, MasterCard, American Express, or Discover according to their terms and conditions. International orders require payment by credit card only. We can only accept one type of payment per order.

Payment Terms: Net 30 for approved accounts.

Privacy and Security

Privacy: We do not sell customer information.

Security: We do not pass credit card numbers by email within our store.

Liability

Liability/Indemnity: We are not liable for product use, or for the inherently dangerous nature of some products. It is the customer’s responsibility to use products according to the manufacturers original intent.

Certifications/OSHA: The customer is responsible for training, certifications, meeting government regulations, safe storage, and maintenance, etc., for products ordered and received.